Administrative and Insurance Courses

The Art of Communication: Your Journey to “YES” – 1-2 CEU

Presenter: Jill Shue, FAADOM

The art of communication is choosing the right words in the right way at the right time.

Learn how to utilize tone, body language, and scripts to lead your patients to yes. YES to treatment, YES to paying, YES to scheduling. YES to their commitment to your practice and your team.

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Play the Game – Expedite and Maximize Your Patients’ Insurances – 1 CEU

Presenter: Jill Shue, FAADOM

You have worked hard submitting all the details the insurance company will need to pay your claim quickly and yet you still get the denial after 45 days.  Are insurance claims haunting your accounts receivables?  The daunting task of hunting down insurance payments doesn’t have to be a difficult task.  You will learn the differences between a rejection and a denial and learn strategies to win at the insurance game, and get your claim paid to the maximum the first time!

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