As you look around your office, you may see people who are the picture of productivity. But looks can be deceiving. Your workplace may actually be a breeding ground for stress, which is slowly chipping away at the collective morale, and the individual spirit of your most valuable people. Often times stress rises and spreads unbeknownst to even the most empathetic leaders.
Only when you understand how much stress you’re dealing with can you begin to create a more productive work environment.
This Stress Quotient® assessment helps you understand whether or not the stress in your office is dramatically rising and hampering productivity, killing your culture or staying within reasonable levels. Once you know, you can address the root causes — which can include lack of job fit, miscommunications or mismanagement.
Offer Valid for New and Current Clients Until July 31, 2020.
Email Office@CustomDentalSolutions.com to learn how the individual and group versions of the Stress Quotient® can help you and your team!
1 – Avoid Mass Announcements.
Invite select patients for select procedures back into the office. Do not send a mass announcement to your patients announcing a reopening date as this will only open the flood gates. Your patients WANT to come in! They have been waiting to either fix the chipped tooth from Day 2 of Quarantine, to reschedule their affected hygiene appointment, etc. Your administrative team will be screening patients, taking temperatures, and catching up on the past two months of schedule and production loss. Your team may not be able to keep up with the demand following a mass announcement. Keep it as a soft reopening, not a grand reopening!
2- Create Your Protocols.
Set your protocols and practice the flow. Discuss possible outcomes and limitations with your team. I cannot say enough how important dry runs are! Your protocols should be clear and direct. Any room for interpretation will cause frustrations and confusion within your team and will transfer to your patients. Your team’s confidence in your protocol will reflect in your patient’s experience and confidence in your team.
3- Prepare Your Mindset.
Amongst all the steps you can do to prepare for your reopening, preparing your mindset is the utmost important. Changes are inevitable. Our first set of protocols will likely not be the protocols you end with. You must acknowledge and accept that there will be change. Remain positive and communicate with your team to ensure an optimal outcome in your return.
Michelle and Andrew get analyzed by Corey from Custom Dental Solutions!
Due to COVID-19, we are experiencing a time unlike any other that we have faced before, both personally and professionally. If your dental practice is abiding by recommendations, you are dealing with an abundance of uncertainty for the future. This is a true test of resiliency.
The ultimate measure of a man is not where he stands in moments of comfort and convenience, but where he stands at times of challenge and controversy. (Martin Luther King, Jr.)
How are you utilizing this time away from patient care? The choices you make now will greatly affect your future. Here are a few tips to help your practice thrive when social distancing ends and patient care resumes.
Utilize online Continuing Education – take advantage of FREE continuing education courses that you and your staff can take from the comfort of your quarantined home.
Equipment maintenance – there is no better time to do some Spring cleaning at your office and make sure your equipment is in tip top shape. Ensure that your shut down will not lead to equipment malfunction from lack of proper procedure.
Keep your team engaged – Your team will be depending on leadership to understand what lies ahead. Utilize online platforms like Zoom or ComeToMeeting for staff meetings to keep them engaged and motivated.
Look for hidden opportunities – How is your community struggling and are there opportunities to rally positive action for those in greater need? Is your hospital running low on PPEs that you, perhaps, have extra to spare? Does your practice have elderly or immunocompromised patients who may be at home with low supplies? There is no shame in promoting your good deeds as it encourages others to do the same. And when employees of that hospital or friends of that immunocompromised patient are looking for a new dental practice in the future, your name will be on their mind.
Practice self care – Be kind to yourself as well. Pause to reflect where you need assistance and don’t be afraid to ask for help. Reach out to colleagues and other professional services to help guide you through areas where you are struggling. We are all in this together and the help that they provide you may be exactly what they need to stay calm and motivated.
This is uncharted water for us all. How you choose to utilize this down time will help to determine where you land. Custom Dental Solutions will proudly assist your office through this uncertainty to help you build Success Your Way!
By Jill Meyer-Lippert
We live in a world dominated by social media. What we choose to post on social media platforms can help to build or destroy relationships, both personally and professionally. When filling a position within a dental practice, evaluating a candidate’s online profile is a must for employers to help determine how he or she may fit their office culture prior to investing in a new hire.
What are some things employers look for?
Emotional Intelligence (EQ) is the capacity to be aware of, control, and express one’s emotions, and to handle interpersonal relationships judiciously and empathetically.
Are posts reactive or driven by emotion? Overly displaying opinions and frustrations is a red flag for potential office drama and conflict. If you are feeling emotionally on edge, take some time to calm down and process your feelings before deciding if expressing them publicly is a wise decision.
Posting photos of fun times with our friends is uplifting. It not only preserves precious memories but also helps to show your personal side. After all, we are not robots! But what are your social posts and photos saying about you? Are they possibly portraying an inaccurate view of your life? If you were hiring, would you hire the person you see on your page?
Negative Information Involving Current or Past Places of Employment
It is inevitable to experience some level of conflict in the workplace. Not all dental practices have a strong culture or protocols in place to deal with these issues in a healthy way. In these cases, conflict can quickly create a toxic environment. Even if you plan to leave a job, openly sharing workplace struggles online about an employer, manager, coworker or patient is a red flag, especially in an industry where confidentiality is vital in day-to-day operations.
Office managers and recruiters face unique challenges finding suitable candidates in times of record low unemployment. Checking public profiles can help to ensure that they hire the right candidate. Each of us has the power to improve our employment opportunities by evaluating how we utilize social media.
By Corinne Jameson-Kuehl
From time to time I am contacted by someone that states that the completion of Disc and Driving Forces Assessments has created fear and worry due to how they “must look” in the eyes of an employer or manager. Be assured that there is no reason for anxiety. These are simply informational tools to understand the “how” and the “why” of the one completing the assessment. Depending on the assessment, it may not take an Emotional Intelligence journey such as Self Awareness into account. Here are a few things to keep in mind:
1. Take the time to look through the results, highlight and circle things that you feel are accurate. Likewise, mark statements you don’t agree with or see as inaccurate. Have a trusted person read results as well.
2. The intensity of traits is simply different for each person. Look at the % on the graphs to gauge intensity verses stating stereotypical phrases.
3. Consider background values such a faith-based and faith-driven values.
4. Acknowledge outside influences that are occurring or previous traumas such as death, divorce and significant illness.
When utilized properly, assessments provide a better understanding of ourselves, therefore creating more peace within both our public and private relationships. The value in having proper training and understanding upon completion is clear, as it avoids unnecessary stress and self judgement. Most importantly, remember that there is no right or wrong, or pass or fail when taking a DISC or Driving Forces assessment. Assessments that are effectively explained simply provide us with tools to be our best selves.