Course Crawl 2021


Complimentary Parking at the Clock Tower.

Your TEAM is invited to our 4th Annual 2020 Choose Your Gold Course Crawl. Earn up to 7 CEU while growing your team, enjoying snacks, and drinking green beer! REGISTER HERE TODAY FOR EARLY BIRD PRICING!

The 2020 Course Crawl will be held at Miller Park in Milwaukee, WI! You don’t want to miss this! Bring your team or come solo, we’ve got the courses you want!

Attendees: Contact with any questions.

Sponsors: Contact with any questions.

***2020 Crawl Schedule***

Welcome/Main Session Course

The Secret to Driving Teams Forward

Speaker: Corinne Jameson-Kuehl, RDH, BS           

What is the secret sauce for achieving the most efficient and effective team to move your practice forward?  Are you meeting the goals and growth points as a unit, or is there something that continues to hinder?  We will highlight every role in the practice and provides key communication and implementation techniques every office needs to succeed in driving the business forward in a way that creates growth for the entire team. 

  • Create a culture philosophy plan
  • Understand and Identify the strengths of each team member


First Round of Crawl Courses

Oral Surgery Pearls: What I Have Learned in 30 Years of Dentoalveolar Surgery

Dr. Joseph Best, D.D.S., Ph.D. Biosketch

After this course you will be able to:

  • Recognize potential dentoalveolar surgery complications before they happen
  • Identify cases that may be best managed by a specialist
  • Learn techniques to help avoid common dentoalveolar surgery complications
  • Identify instrumentation that may make your dentoalveolar surgery easier

Oral Care for the Oncology Patient

Speaker: Jill Meyer-Lippert, RDH

Oral care is one aspect of cancer treatments that is often overlooked. Oral side effects and untreated dental diseases can cause added pain, financial hardships, psychological distress, and a diminished quality-of-life for those being treated for cancer. This may also lead to complications or delays of treatments, which can compromise treatment outcomes. Changes in the mouth may have a continued negative impact long after cancer treatments have been completed.

This presentation will review potential oral side effects associated with cancer treatments, as well as ways to avoid or manage them by focusing on prevention and patient education. We will discuss ways for the medical and dental teams to work together to provide a well-rounded approach for optimal patient care.

At the conclusion of this course, participants should be able to:

  • Describe oral side effects of cancer treatments and how they may affect quality of life and mortality.
  • Discuss ways to avoid and manage short-term and long-term oral side effects.
  • Develop strategies for the medical team and dental team to work together to improve patient care.
  • Provide resources for patient education

Local Anesthetic Hands-On Refresher Course for the Dental Hygienist

Speaker: Pam Entoft

This course is designed for the dental hygienist who is already certified, but needs more hands-on review and practice to feel confident in the administration of local anesthetic.

We will review how to prevent and manage common emergencies. We will also look at the patients’ medical history and analyze potential drug interactions and medical conditions requiring modifications for the administration of local anesthetic. After revisiting the anatomical landmarks and different injections for local anesthesia for patients the course will include hands-on practice of the different techniques on peers.

***To take the course you must provide a copy of your Dental Provider (DDS or RDH) licensure, Current CPR Certification and proof of Liability Insurance.***

Course Goals/Objectives:

  • Take measures to prevent and manage common emergency situations related to the administration of local anesthetic
  • Identify anatomical landmarks for administering local anesthetic
  • Understand the different types of injectable local anesthetics and their uses
  • Prepare the armamentarium
  • Practice needle placement and injections on a peer to gain more confidence for clinical application

Prerequisites to Anesthetic Refresher Course: Bring proof of current CPR certification, current DDS or DH license, proof of liability insurance, safety glasses and a syringe.

Second Round of Crawl Courses

Preparing Your Office to Manage a Medical Emergency

Speaker: Dr. Joseph Best, D.D.S., Ph.D. Biosketch

After this course you will be able to:

  • Determine if your office is prepared to manage a medical emergency
  • Learn the key components of a dental office emergency kit and how to use them
  • Develop strategies to ensure that your office is prepared to manage a medical emergency

Not JUST a Dental Assistant

 Speaker: Penny Loomis, CDA

You are not just a dental assistant.  Regardless of how you got to where you are, you are a key player in your practice’s success. In this course, you will learn effective ways to increase your productivity, streamline your systems, and increase the bottom line of your practice.

Course Objectives:

  • Learn Valuable Areas of Infection Control
  • Learn How to Manage Inventory and Budgets
  • Learn Increase Your Productivity with these Organization Tips

HIPAA Compliance

Speaker: Jill Shue, FAADOM

HIPAA training is essential in all dental practices, no matter the size of the practice.

In this course you will learn the basic principles of the Health Insurance Portability and Accountability Act (HIPAA).  This course also covers the three pillars to HIPAA compliance and how it pertains to your practice.  Learn how to implement privacy and security protocols and systems to protect your patients’ PHI and avoid HIPAA violations.

Third Round of Crawl Courses

Dental Pain Management in the Age of Prescription Opiate Abuse

Speaker: Dr. Joseph Best, D.D.S., Ph.D. Biosketch

After this course you will be able to:

  • Understand the opiate abuse epidemic, healthcare providers role in this epidemic and the impact this epidemic is having on the community
  • Understand the basic science of dental pain
  • Determine the best management strategies for managing dental pain pre, intra and post-operatively
  • Learn alternatives to prescription opiates for managing dental pain in your practice


The Practice-Building Mindset: Secrets to Treatment Acceptance

Speaker: Genevieve Poppe

Shift your practice-building efforts to those that work! In this highly actionable session, Genevieve Poppe shares philosophies and practices to create team understanding of their critical role in treatment acceptance.

Learning Objectives:

  • Describe practices that raise unnecessary barriers and obstacles to case acceptance
  • Define techniques for presenting care recommendations that increase case acceptance
  • Understand the critical connection required for patient buy-in
  • Learn to identify and break negative beliefs and assumptions

Patient Experience: Creating Conditions for Case Acceptance. All things being equal, patients accept treatment from clinicians they know, like, and trust. All things being unequal? The same. In our industry, we tend to lead with clinical competence/ expertise and overlook the significance of rapport and trust. Well-intentioned teams often create obstacles that hinder case acceptance. Discover where the disconnect is in your process and gain tactical considerations for success.

Your success will require you to shift your mindset, embrace the inevitable questions, and gain confidence in helping patients receive the care they need and deserve. Assess your policies to determine if you are creating roadblocks to treatment acceptance and explore simple, proven steps that allow unscripted, authentic patient interactions.


A Practical Look at Periodontal Disease

Speaker: Connie Traynor, BAS, RDH

This one hour program will outline a practical approach for your team to discuss periodontal disease and treatment.  The value of a well calibrated team and explore how to ensure all your team members are on the same page through established periodontal protocol will be highlighted.  Through sharing strategies and verbiage on case presentation to help gain acceptance when delivering a periodontal diagnosis, how to implement the new AAP classification system of staging and grading as a tool to transition patients into the appropriate classification category will be outlined.

Course Objectives:

  • Identify the value of having an established periodontal protocol
  • Help begin to outline how to incorporate a strong periodontal diagnose in your everyday practice
  • Share strategy on how to gain case acceptance with periodontal treatment
  • Provide an overview of the AAP staging and grading classification system

Thank you to our Lunch Sponsor:

Thank you to our Green Beer/Snack Sponsors: 




 Meet Your Speakers

Meet Corinne Jameson-Kuehl, RDH, BS

Corinne Jameson-Kuehl, RDH, BS has been involved in the business of dentistry for over 20 years.  She is an experienced dental business owner with background experiences as a private practice clinician, practice development administrator and previous dental staffing company founder and owner.

Corinne’s professional interests include writing articles and presenting continuing education to dental audiences across the nation.  She is an editorial board member for Penn Well, the regional coordinator for the Oral Cancer Foundation, and was the 2016 recipient of the Sunstar-Butler Award of Distinction.  Her professional memberships include: ADA, ADHA, Seattle Study club, AADOM, AADH.  Along with Dental and Business education, Corinne holds numerous Human Resources certifications including DISC, Driving Forces and Emotional Intelligence to better ensure employment success!

Corinne and her team at Custom Dental Solutions provide “hands on” practical business development and proven solutions to owners of small businesses focusing mainly on private practice dental offices.  It brings her great reward to see her clients navigate changes successfully in their personal and professional lives.


Meet Jill Shue, FAADOM

Jill Shue was educated at the University of Wisconsin-Milwaukee, where she studied English and Psychology. She has over 14 years of medical office operations and dental office management experience and knowledge to share with clients. Having gone through several transitions within the dental practice, she brings essential skills in supporting you through changes. 

Jill believes that learning is never done – there’s always room to grow.  She is a Fellow and member of the American Association of Dental Office Managers (AADOM). Jill founded and manages Custom Dental Solutions’s quarterly Office Manager Roundtable for managers to network and grow professionally with others who have walked in their shoes – a need greatly desired by dental office managers. Jill is also the Vice President of the Custom Dental Solutions PACE Board of Education and manages all attendee registrations for our annual Course Crawl.

Jill enjoys teaching administrative team members, practice managers, and owners long-term success in practice management, tracking practice metrics, and enhancing your team’s utilization of your software. Through unique and hands-on training, she guides teams through maximizing correct insurance coding, efficient insurance processing, and effective billing techniques to increase your bottom line while improving the patient experience. 

Seeing you reach your goals drives her – Your success is her success.

When Jill is not working in offices, she enjoys camping with her husband, spoiling her niece and two nephews, and entertaining her four rescues: Allison, Amelia Gene (Dogs), Coraline, and Augustus “Gus” (Cats).


Meet Jill Meyer-Lippert, RDH

ill Meyer-Lippert began her dental career as a Dental Assistant and Receptionist. This experience led her achieve her Dental Hygiene degree from Northeast Wisconsin Technical College and continue her education at the University of Southern Indiana. 

Jill provides communications and educational engagement services with Custom Dental Solutions including social media, newsletters and our popular annual Course Crawl event where she is the Chair of the Educational Committee. 

Jill is passionate about educating health care professionals and can be found speaking locally and nationally.  She belongs to the Triage Cancer Speakers Bureau, the RDH Advisory Board for the Oral Cancer Foundation.  She provides communications and Educational engagement services and is the Custom Dental Solutions Community Relations Manager.

Jill has served patients in clinical Dental Hygiene for over 25 years. During her clinical career, she founded and continues to own a company called Side Effect Support LLC, which is dedicated to helping cancer survivors manage short-term oral side effects and long-term damage to oral health associated with oncology treatments. She belongs to the ADHA, and received the 2014 Sunstar/RDH Award of Distinction.  She enjoys spending time with her husband Ty and enjoying all things Wisconsin.



Meet Dr. Joseph Best, D.D.S., Ph.D. Biosketch

Dr. Best is a 1989 graduate of Marquette University School of Dentistry (MUSOD) and a adjunct associate professor at the dental school in the division of Oral and Maxillofacial Surgery.  He is the course director for the Medical Emergencies and Pharmacotherapeutics courses at MUSOD and lectures extensively in pharmacology, pain control, medicine, oral surgery and implant dentistry both at the dental school and in regional CE programs. 

Dr. Best received his Ph.D. in Pharmacology and a certificate in Oral and Maxillofacial Surgery from the University of Rochester School of Medicine and Dentistry.  He is a board certified oral and maxillofacial surgeon and maintains a private practice with Oral and Maxillofacial Surgery Associates of Waukesha in Waukesha, WI.


Meet Penny Loomis, CDA

Penny graduated from Concordia University’s Dental Assisting program in 1996 and became certified by the Dental Assisting National Board in 1998. Penny is a Certified Dental Assistant who was also an instructor at Waukesha County Technical College’s dental assisting program for over 12 years before becoming the office manager for a Wisconsin dental practice.

Penny’s knowledge of dental procedures and their outcomes allows her to guide patients through their treatment. She enjoys seeing how optimal dental health can change patients’ lives. Because Penny attends many seminars and continuing education courses, she remains up to date on the latest dental procedures, protocols, and products.

When she is not working at the office, Penny can be found enjoying time with her 2 sons, riding her Harley, boating, kayaking, or snowshoeing.

Meet Connie Traynor, BAS, RDH

Connie Traynor, BAS, RDH is a 2003 graduate of the Fox Valley Technical College Dental Hygiene Program and a 2018 graduate of the University of Oshkosh in the Leadership and Organizational Studies Program.  Her clinical background has varied between private practice, specialty practice, and large group practice.  She has been in her current role as a Regional Hygiene Consultant with Midwest Dental since 2012.  In this role she supports dental teams in over 50 offices.  As a primary member of the clinical support team in Midwest she helps the teams stay abreast of changes and trends in dentistry with a strong focus on the hygiene department and doctor/hygiene relations.  She has been an active member of the Wisconsin Dental Hygiene Association – serving in various roles over the years and is a member of the Fox Valley Technical College Dental Advisory Board.


Meet Genevieve Poppe

Is your practice growing? Or churning? Many dental practices struggle to implement the necessary change to achieve the results they are looking for. Genevieve Poppe has a unique understanding of what it takes to help dentists achieve their practice vision. Her experience as an owner and manager of a seven-practice affiliate group refined Genevieve’s process and approach to practice growth and management. Her ability to develop strong dental teams with excellent patient connection and communication skills keeps her in high demand.

From dental assistant to practice owner, Genevieve brings a unique perspective and real-world experience in all aspects of dentistry. From practice startup to transition, Genevieve has the skills and knowledge to implement systems for business and team success.

As a speaker and consultant, clients and teams find Genevieve relatable and knowledgeable. Her presentations are engaging, relevant, and meaty with immediately applicable content.


Meet Pam Entorf RDH, BS, ME-PD

Dental Hygiene Degree- University of Minnesota School of Dentistry- Dental Hygiene Program 1982
Bachelor’s Degree in Career and Technical Education University of Wisconsin – Stout  2003
Master’s Degree in Education and Professional Development University of Wisconsin-La Crosse  2008

Teaching Experience – 1993 to present!

Areas of Teaching:   Oral Anatomy, Pre-Clinic, Clinic, Local Anesthetic & Nitrous Oxide Sedation, General & Oral Pathology, Pharmacology

Professional Organizations
    ADHA Member
    Past WiADHA Education Director
    ADEA Member
    CODA Site Visitor

Lives in Menomonie, WI on the lake. Married with two children, and a German Shepard dog. Love to read, walk and play pickle ball and hang out on the lake. I enjoy working with people and helping them learn new things! I am a life long learner.